Delivery

Royal Mail First Class Recorded, Royal Mail Tracked 24 and 48 Hours  Delivery - FREE for all orders in the UK!

Order cut-off for all delivery services is 3:30pm (UK time). Orders placed after 3:30pm will be treated, for the purposes of delivery, as having been placed the next working day.

We try our best to dispatch orders within 24 hours of receipt during our working week, but please be aware that we can take 24-48 hours to dispatch an order. Our working week is defined as Monday–Friday 10am-6pm (excluding bank and public holidays).

Royal Mail recorded delivery requires a signature upon delivery. This option has the added benefit of proof of delivery for us, and also for you, the customer, to be able to track your order online. Royal Mail First Class Recorded Delivery aims for the items dispatched to reach the recipient within 1-2 working days after the order is posted (we try to dispatch as many orders as possible within 24-48 hours of receipt during our working week).

Please be aware of seasonal changes with regards to Royal Mail as Christmas time is a very busy period and their services may slow down slightly.

If you have ordered a "pre-order me" item, we will contact you closer to the dispatch date of this item. Our pre-order system is a VIP service and you will receive any pre-ordered item ahead of any other customer! As soon as we receive any stock for a pre-ordered item, we will post the item to you via Royal Mail Tracked 24 hour service for no additional cost. Please note that some "pre-order" items may not be available, and in this case, we will contact to make you aware and offer you the option of cancelling your order or exchanging for another similar product.

Snug as a Pug cannot be liable for any late deliveries by Royal Mail and/or Parcelforce, or any other courier or mailing service used.

PLEASE NOTE:

Guaranteed delivery timings are working days. Orders received over the weekend or on bank holidays will be picked up on the next available working day and your guaranteed delivery timing will activate after you have received your shipping confirmation email. 

Order cut-off for all delivery services is 3:30pm (UK time). Orders placed after 3:30pm will be treated, for the purposes of delivery, as having been placed the next working day.

We try our best to dispatch orders within 24 hours of receipt during our working week. Our working week is defined as Monday–Friday 10am-6pm (excluding bank and public holidays).

Please note: Occasionally delays may occur and this may affect the dispatch of parcels within this timeframe.

International Shipping

All international shipping is sent via Recorded Delivery by Royal Mail or Parcelforce and has a charge of £8.95 which will be added at checkout. You will be sent an email containing delivery confirmation with a delivery tracker reference included. Please note that International orders may be subject to import duties and taxes and we, Snug as a Pug, are not responsible for import custom charges. If a customer refuses to pay import duties and taxes and consequently the order is returned to us, we will not offer a refund. It is the customer's responsibility to pay for import custom charges or any other additional charges.

Paws-itively dedicated to dapper dogs!